Thank you!

We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!

VOCALLS!? A cool company with cool people! We cooperate with VOCALLS on automated processing projects, especially client requirements, with a focus on digitized communication. The cooperation with VOCALLS colleagues is above standard. Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner.

Already the first negotiations with VOCALLS showed that this is an experienced and technologically very advanced company, whose voicebot solution exceeded all our expectations.

Mainly, their prompt communication and professional approach helped us automate internal processes in a shorter period than we expected.

Client care, working from home, flexible working hours and multitasking — all of these were essential for expanding our team with a virtual colleague.

At VOCALLS, we especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing.

We cooperate with VOCALLS to automate communication with customers. VOCALLS specialists develop robotic intelligent solutions that respond to customers’ voice requirements.

The first “voicebot” showed that the quality of the robot’s voice and especially the level of recognition of the client requests, which can have many variants in the Czech language, is at a high level and approximately 85% of all requests are successfully completed without employee intervention.

The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming.

Cooperation with them has always been very productive in finding the best solutions.

We started our cooperation with VOCALLS after an unsuccessful project with a foreign company which was unreliable, did not communicate well and did not deliver the achieved results. I must say that as a start-up, VOCALLS made a huge impression on us regarding the quality of the services provided, meeting delivery deadlines, and last but not least, support.

The communication with VOCALLS worked very well. We could not have asked for a better replacement, I can wholeheartedly recommend them. Special thanks to Mr. Čermák, who has been more than helpful throughout the implementation of the entire project.

Since the beginning of the cooperation, we have done a really great deal of work. In a very short time, we managed to launch several projects, for which I would like to thank the entire VOCALLS team, who was always ready to help.

If you still don't believe in this technology, you should leave this view very quickly and plunge into the world of voicebots and chatbots. Without them, we can no longer imagine the automation of business and non-business processes, and we believe that we are still only at the beginning of the possibilities that this solution offers.

In all cases, it still shows us that it is not only a full-fledged replacement for operators, but also a great helper.

Case studies

5 times Czech Contact Center Award Winner


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